Privacy Policy

This Privacy Policy describes how CapitalWave Group LLC, doing business as Solar Guardian, collects, uses, and protects information about you when you use our services, visit our website at solarguardianusa.com, or communicate with us by phone, text message, or email.

1. Information We Collect

• Contact Information: Name, mailing address, service address, email address, and phone number.
• Service Information: Details about your solar system including manufacturer, model, installation date, system size, and service history.
• Payment Information: Billing address and payment details, processed by our third-party payment processor and not stored on our servers.
• Communication Records: Records of conversations, emails, text messages, and service requests.
• Photos and Documentation: Photos of your solar system, panels, equipment, and property as needed to provide services.

We also automatically collect limited technical information when you visit our website, such as IP address, browser type, pages visited, and date and time of access.

2. How We Use Your Information

• Provide, maintain, and improve our solar panel cleaning, inspection, monitoring, and related services.
• Schedule and confirm appointments.
• Send appointment reminders, technician arrival notifications, and service follow-ups.
• Process payments and send invoices.
• Respond to your inquiries and provide customer support.
• Send service-related notifications and, with your consent, promotional offers.
• Comply with legal obligations and protect our legal rights.

3. SMS / Text Message Communications

If you opt in to receive text messages from Solar Guardian, we will send you messages related to your account and services, including appointment confirmations, scheduling reminders, technician arrival notifications, service follow-ups, review requests, and occasional promotional offers.

Message frequency varies based on your service activity. Message and data rates may apply. You may opt out at any time by replying STOP to any text message we send. For help, reply HELP or contact us below.

4. How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service Providers: Third-party vendors that help us operate our business such as scheduling software, payment processors, accounting platforms, and messaging service providers.
• Manufacturers and Warranty Providers: When required to fulfill warranty claims or report issues with your solar equipment.
• Legal Compliance: When required by law, court order, or government request, or to protect our legal rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets.

5. Data Retention

We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Records of SMS opt-in consent are retained for at least four years as required by industry compliance standards.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal retention requirements.
• Opt out of marketing communications at any time.
• Opt out of SMS messages at any time by replying STOP.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the Effective Date above and, where appropriate, notify you by email or text message. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us